If an adjuster has looked at your vehicle and written an estimate, bring it in with you and we will go over the differences. If necessary, we’ll notify the insurance company of the changes we need to make. This usually takes just a phone call and we will bill your insurance company for the supplement at the completion of the repair.
If additional damage is found, it is documented and we will contact you and the insurance company. This is called a supplement. The insurance company may want to come see the damage. The resulting charges are itemized, authorized and billed along with the rest of the repairs as a supplement.
It may be necessary for an insurance representative to come inspect the additional damage. This could delay the repair process, as could the ordering of additional parts for the supplemental damage.