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The Premier Automotive Collision & Car Repair Facility In Athens, GA.

OEM stands for “original equipment manufacturer”. These parts are new and made by the same Manufacturer who made your vehicle.

Parts which are made by a manufacturer other than the one who originally made your car are referred to as “aftermarket (A/M)”. Some aftermarket parts carry a certification that helps ensure the basic quality of the part. In most cases, aftermarket parts are less expensive than new OEM, and for some applications may be a better choice than used OEM parts. Some repairers and insurers list these parts as “Quality Replacement Parts.”

LKQ stands for “like, kind and quality.” A more familiar term for this category is “Used Parts.”

No, you do not have to accept used parts. Often your insurance policy stipulates the type of parts to be used. Most customer oriented insurance companies will only suggest used parts. If your insurance company will only allow used parts, you may pay the price difference and have new parts installed.

The insurance company cannot tell you where to repair your vehicle. If they tell you that you have to go to a certain shop, ask for that in writing. They will not present it to you in writing because it is known as “steering” and is highly illegal. If you feel that you have been forced to go to a shop against your choice you can file a complaint with the Insurance commissioner’s office. The choice is yours alone.

This is FALSE. No insurance company actually warrantees the repairs. It is up the individual shop to stand behind their work.

No, you do not need to get multiple estimates. You only need to notify your insurance company as to where you will be having the repairs done. Your insurance company will work with your shop of choice.

The insurance company adjuster may include only the most obvious damage in their estimate. At Specialty Paint & Body Repair, we try to write as thorough an estimate as possible.If an adjuster has looked at your vehicle and written an estimate, bring it in with you and we will go over the differences. If necessary, we’ll notify the insurance company of the changes we need to make. This usually takes just a phone call and we will bill your insurance company for the supplement at the completion of the repair.

During the initial inspection, it may be difficult to see all the damage. It is not uncommon to find additional damage during disassembly.

If additional damage is found, it is documented and we will contact you and the insurance company. This is called a supplement. The insurance company may want to come see the damage. The resulting charges are itemized, authorized and billed along with the rest of the repairs as a supplement.

It may be necessary for an insurance representative to come inspect the additional damage. This could delay the repair process, as could the ordering of additional parts for the supplemental damage.

A deductible is the portion of your repair bill that is not covered by your insurance policy. The amount is determined by your individual insurance policy and is first set at the time you purchase your insurance.

Your deductible is paid directly to Specialty Paint & Body Repair when your repairs are complete. The insurance company pays us for the work performed minus your deductible.

Unfortunately, no, and neither can any other honest repair facility.

No, we employ highly skilled paint professionals who are factory trained using state of the art equipment to assure colors are matched to manufacturer’s standards. Even badly faded colors can be matched with the proper processes.

Our skilled technicians are trained to repair all makes and models of vehicles, foreign and domestic.

Specialty Paint & Body Repair warranties our workmanship. Parts and our Paint vendors provide additional warranties to the products they sell. We offer fast friendly quality repairs that are guaranteed! We repair our vehicles to meet or exceed all manufacturer repair standards.

Yes. We can coordinate with any rental agency you wish, and we have Rental cars available on site.

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